Meet Our Service Desk Manager

Adam Mackenzie

Scott Hawkey

Adam Mackenzie, PCS’s Service Desk Manager, effectively manages IT services and customer support. His leadership, technical skills, and dedication to excellence are key to PCS’s high standards.

Get in Touch with Adam

Meet Our Service Desk Manager

Adam Mackenzie

Adam Mackenzie

Adam Mackenzie, PCS’s Service Desk Manager, effectively manages IT services and customer support. His leadership, technical skills, and dedication to excellence are key to PCS’s high standards.

Get in Touch with Adam

Identify & Mitigate Potential Risks

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Remote Support & Solutions

Technical Advice & Support

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Problem Solving & Technical Thinking

Technical Expertise & Communication

Repairing Hardware & Software Remotely

Say Hello to Adam…

The backbone of our service desk team and our dedicated Service Desk Manager. 

His day starts with a few large cups of black coffee, fuelling him for the busy day ahead. Adam ensures the team is in high spirits and that all service desk systems are running smoothly. He then tackles various queries, from service levels and contracts to the occasional technical issue. 

But there’s more to Adam than just his professional ability. When he’s not at work, you’ll find him indulging in his favourite hobbies. Adam is an avid fisherman, often casting his line in France or at local syndicates around Northamptonshire. He also enjoys target shooting, playing golf, and tending to his vegetable garden on his allotment. 

Years in IT: 15+
Department: Technical
LinkedIn: Adam Mackenzie

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More about Adam

Areas of Expertise

As the Service Desk Manager, Adam is a pivotal bridge between our customers and the Service Desk team. His primary role is to ensure seamless communication, effectively addressing our customers’ IT service needs. Leveraging his expertise, Adam ensures the smooth operation of IT services, promptly resolving issues, and enhancing customer satisfaction. His dedication to service excellence makes him significant in maintaining the high standards of PCS, fostering an environment of efficiency and customer-centric service.

Technical Support

Security Support

Cyber Security

Cloud Support

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3rd Line Assistance

Point of Contact

Get In Touch With Adam Mackenzie

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I joined PCS when I was 20, and in those 9 years I’ve moved from mending PC’s in the workshop to providing fast and flexible support as a Service Desk Manager, working on installations and projects as a Field Engineer and Consultant and now Managing the Service Desk. Along the way, I have received extensive training enabling me to gain recognised certifications including Microsoft Certified Solutions Associate and Cisco Certified Network Associate. The experience of working in different roles within the IT industry has enabled me to see the bigger picture when it comes to identifying the right solutions for our customer’s network and system challenges. I encourage a flexible, friendly and professional environment amongst the Service Desk Team which is reflected in the personal service we give to all our customers with no compromise in the fact that we knuckle down and work hard.

– Adam Mackenzie

Skills 

Virtual Support

Service Desk Advice

Problem Solving

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Tech Support

Security & Planning

Threat Mitigation

Hidden Gems About Adam…

Two Factor Authentication light bulb

Hobbies?
Fishing
Clay Pigeon Shooting
Table Tennis
I like to spend time at my allotment and I am a motorbike enthusiast

A Personal Achievement?

Winning my first Golf competition.

Awarded 1st place, best Carrot in a local vegetable growing competition.

Landing my First 40lb Carp Fish aka Johnny One Gill.

Growing and maintaining a luxuriously thick beard.

    Claim To Fame?

    I once danced with Billie Piper when I was 8 years old!

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    About PCS

    Since 1995, PCS has charted an exceptional course. With 1,200 active accounts, we lead in our field. Our valued clients drive our success, and we express sincere gratitude to each one. Join us on this remarkable journey—explore our origins and witness our unwavering commitment to exceptional IT support and services on our About page.

    About PCS

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    Don’t hesitate to reach out! If you’re facing any IT challenges or need support, out Service Desk Manager, Adam is here to help. With his extensive experience and dedication to customer satisfaction, Adam and his team are ready to provide you with top-notch service.