10 Reasons Why You Need An IT Service Provider

By: Samantha Geary, Marketing Executive

Businesses can choose whether to have an
in house IT department or outsource their support to a managed service provider…
Stuck on your decision?

Here are 10 reasons why outsourcing could be the best option for you…

This article gives you ten reasons why you need external IT support. We look at the benefits and the facts around outsourcing so you are left fully informed when it comes to making the business changing decision.


  1. Focus on Your Business

Outsourcing your IT support leaves you with more time and resources to focus on other core business activity. You’re safe in the knowledge that your IT systems are protected by professionals and you won’t be required to deal with infrastructure issues or the day-to-day maintenance of your IT systems. IT can be seen as a complex science (which it isn’t) and when you experience downtime, the side effects can often consume a lot of your valuable time. Outsourcing means you don’t need to worry about planning a big system upgrade. It’s down to your IT support provider to ensure your infrastructure is up-to-date and running to your standards.

  1. Risk Reduction

Having an external IT team means you can (if you choose to) have support available 24/7. The support will be handled by experts with years of experience in the field. This means that, if there is an issue, you can be assured that it’ll be fixed as soon as possible. This will result in reduced downtime for your business and a better process for if things do unfortunately go wrong.

  1. Specialised Knowledge

As mentioned before, using an IT service provider means tapping into years of experience and a vast knowledge-base. To put simply – if your current IT department (if you have one) consists of a small team of three people, outsourcing your IT to a specialist company means opening your doors up to a larger team of people. This means you can get advice from your service provider if you’re looking to expand your business or if you want to upgrade your IT systems.

  1. Keeping Up-To-Date

Similar to specialist knowledge, IT service providers will be up-to-date with the latest in tech. This means your business will have access to the latest IT solutions. This has a whole host of benefits including increased resilience for your network and increased efficiency.

  1. A Predictable Monthly Budget

With an IT service provider, you negotiate a monthly fee for support. Any additional costs are discussed prior to the implementation of any new IT infrastructure. This means you have a far better idea of your monthly outgoings.

  1. Detailed Documentation of Your IT Infrastructure

IT service providers will keep an inventory of your IT infrastructure, so you have a detailed map of what makes up your network. This is integral if you want to keep up-to-date. It’ll give you an idea of how old various parts of your network are and what might need upgrading. Keeping your network up-to-date is important if you want to maintain optimum efficiency, but it is also necessary if you want to reduce your vulnerability to cyber-attacks.

7. Damage Recovery

  1. Online attacks are so common, so if you find that your business is the victim of a cyber-attack or a server crash, a managed service provider means that your systems will be back up and running as soon as possible, but also that your data will be safe. Backing up sensitive information will all be handled by your IT service provider, giving your business that bit more protection and peace of mind.
    1. Highly Customisable

    Using an IT service provider means giving your business access to a whole range of services to meet your needs, but it also provides a flexible solution if you want to expand or diversify. Not only can an IT service provider ensure that your network keeps up with your goals, it can also help you achieve those goals by recommending new IT solutions.

  1. Cost Savings

With an IT service provider, you won’t have to worry about having an in-house IT department. This means you don’t have to pay wages or training. IT is a fast-moving industry, and this can mean a lot of training, so using an IT service provider removes this cost entirely. Happy days!

  1. Cloud Solutions

Finally, using an IT service provider can help facilitate further outsourcing. Rather than having all your backups and applications hosted on a server in your office, you can have them hosted by your IT service provider in the cloud. This can help you save space in your office because you won’t need a server room, but it can also help save costs because you won’t need to pay for the servers in the first place. Cloud solutions are also incredibly resilient, again reducing risks to your business.

Meet The Author

Name: Samantha Geary
Employment Start Date: August 2017
Job Title: Marketing Executive
Years in Marketing: 3

Check out Sam on Social Media:

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