Service Desk

Stafford Sharp Associates

Market Sector IT Recruitment Agent
No. of Employees 9
Website www.s-sa.co.uk
Managed Services Service Desk & Hardware Support

SSA are an IT & Digital recruitment specialist; focusing on delivering staffing solutions to the technology sector through the attraction and delivery of talented people for our wonderful clients!

For SSA, IT is absolutely vital for all aspects of our business and we are massively reliant on an efficient and reliable system. Whether it be email, our CRM, Social Media channels and also our telephones (which are hosted on VOIP); our business would not function without IT.

Challenge

Previously we relied on ourselves and one of our ‘tech-savvy’ recruitment consultants to look after our IT needs. This worked well when we were smaller, but during our recent growth (and planned growth for 2017!), it was time to remove this pressure from him and us, allowing us to focus on what we do best.
For several months we suffered with internet connectivity issues and it was really affecting out productivity and the service we could provide to customers.  

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Solution

We engaged with PCS, who conducted a full site audit and spent time assessing our business needs, they reinstalled our Wifi system and ensured that our most productive hours aren’t being disrupted, this has benefitted us massively.

Result

For us, we now see PCS as an extension of our business; after everything they have done and the ongoing support having them on the end of the telephone to immediately sort out any IT issues, they have allowed us to spend more time doing what we do best – recruiting!

From our first meeting with Scott, to Nicky visiting us and spending time assessing our needs and thereafter the service from the remote support team in Kettering, we have been more than pleased. We certainly have the confidence that we’re in safe hands should something go wrong and that any problems are rectified quickly.

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Registered in England No. 3082062

2-4 Northfield Point
Cunliffe Drive
Kettering
Northants
NN16 9QJ

08452 41 41 55